Refund policy
Refund Policy
At Different Times, we strive to provide our customers with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 days return window from the date you received the ordered item. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
To start a return, you can contact us at support@differenttimes.shop. Please note that returns will need to be sent to the following address: 120 Murray Street, The Range QLD 4700, Australia
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Or we can provide a replacement for the product, with free shipping.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at support@differenttimes.shop and our team will be happy to help.